Details

Customer Support Representative

Vacancy
1
Job Responsibilities
  • Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
  • Resolve customer complaints and issues with a focus on customer satisfaction.
  • Provide accurate information about products, services, and promotions.
  • Assist customers with online orders, reservations, and delivery tracking.
  • Document and escalate complex issues to the appropriate department.
  • Gather customer feedback to help improve services and products.
  • Maintain a positive and professional attitude in all customer interactions.
Employment Status
Full-time,Part-time
Educational Requirements
  • High school diploma or equivalent; a degree in Communication, Marketing, or Business is a plus.
Experience Requirements
  • Experience in handling customer inquiries and complaints.
  • Familiarity with CRM tools and support software is an advantage.
Additional Requirements
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Patience and empathy when dealing with customers.
  • Ability to multitask and manage time effectively.
  • Willingness to work flexible hours, including weekends and holidays.
Job Location
Metro Branch Location
Salary
  • Competitive salary based on experience and qualifications.
Compensation & Other Benefits
  • Health and wellness benefits.
  • Employee discounts on food and beverages.
  • Paid leaves and holidays.
  • Opportunities for career growth and professional development.
  • Performance-based bonuses
Read Before Apply
  • This role requires patience, strong communication skills, and a customer-first mindset.
  • Candidates must be comfortable handling complaints and resolving issues professionally.
  • Please ensure your resume highlights relevant customer support experience.
  • We’re looking for dedicated individuals passionate about delivering exceptiona
Email Address
Send your CV to [email protected] .

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